The latest report published by the IT consulting firm, Gartner, identifies the top ten trends that will impact government entities and their digital transformation. These trends have been selected in response to the main objectives according to public policies and commercial demands of non-governmental organizations.
In order to fulfill the urgent need of digital development of these kind of entities, the focus is placed on the following areas: social instability, population growth and aging, and the need to support sustainability goals. According to Gartner Vice President Rick Howard, technology priorities are established within the framework of digital equity, ethics and privacy with the objective of reducing generational gaps and gaining institutional agility.
CIO as an active part during this development
Against this background, the CIO's role is fundamental to optimize and prioritize resources and technology investments in order to reduce costs, create more efficient processes and enable an easy access to the digital world for companies and citizens. On the other hand, "they expect CIOs to consider social, technological, economic and environmental trends within their action plans in order to generate a positive impact on society".
Strategic technology trends
Among the main trends, Gartner includes important aspects such as security for both government institutions and citizens. On this matter, some trends include adaptive security, which focuses on mitigating cyber threats through a continuous adaptive process. On the other hand, citizen digital identity management should be prioritized through any available digital channel. Similarly, governments will have to ensure data privacy through multi-channel citizen engagement.
As far as technology integration issues are concerned, Gartner talks about the need of developing more intuitive systems and solutions by adopting the agile-by-design approach. A similar approach will also impact digital product management where it is recommended that CIOs "develop, deliver, monitor and refine products and offerings for commercial users and citizens". The above, in order to offer solutions in a faster and more tangible way.
In terms of IT services and digital transformation, we will see a great impact related to the "As a Service" model. According to the firm, in 2019 at least 39% of government organizations had assigned a large amount to cloud services. The primary benefits of the XaaS model are scalability and reduced times in service delivery.
A "digitally enabled work environment" will result in a digitally empowered workforce, i.e., personnel better trained in IT tool management as well as greater autonomy in order to complete tasks more efficiently. And, to improve decision making, emphasis is placed on analytics at each stage of the business.
At Linke we help non-governmental organizations to harness all the benefits of the cloud in order to be more agile and innovative. Read about our success stories with NGO's such as Oxfam Intermón and public entities like Grupo SM.