As you know, Linke has made an important commitment to Amazon Connect, the contact center service with which Amazon Web Services (AWS) offers organisations a powerful omnichannel, cloud-based solution to digitise customer relations. It now has five new features that make it a truly differentiating option compared to traditional approaches and that will improve agent productivity and offer a more personalised and satisfactory experience to customers.
In this post we take a closer look at each of the solution's new capabilities and how to leverage them for maximum performance and integration.