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Amazon Connect: all the benefits of integrating a cloud based contact center

Every day companies are open to many call centre solutions to choose from when creating or migrating their current contact centre. One of the most recent solutions is Amazon Connect, an AWS service, but what can Amazon Connect provide that other solutions do not?

On today's article we will deepen at the benefits of integrating Amazon Connect service as a contact centre for your company. Javier Mora Díaz, Software Engineer and AWS Certified Alexa skill Builder, tells us more about it.

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Amazon Connect: the revolution of the Contact Center

During the past 10 years, cloud computing has served business needs such as reporting, analytics, email, and online storage. Also, public cloud computing has maintained databases for apps and IT infrastructures for corporate operations.

Today, most of the business' operations are assumed to take place in the cloud. With Amazon Connect, now it is possible to move your company's customer call center to the public cloud. You'll lower costs, streamline operations, and enjoy increased scalability. So, here's a brief on how Amazon Connect is transforming traditional contact centers.

Read on this article by María Claver, R&D Software Engineer and Pablo Muñoz, Software Engineer at Linke to find out why you should use Amazon Connect to improve customer service system.

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Top Five Emerging technology solutions for 2020


2020 is set as the year of digital and technological transformation of worldwide IT companies, emerging ecosystems will change the way organizations take decisions in order to be more competitive and efficient while offering the best experience to their customers. 

As revealed by Gartner, there are five top trends that will be of great help to IT companies, through different technologies that will offer a wide competitive advantage in the next 10 years. The Gartner Hype Cycle for Emerging Technologies highlighted the Emotional Artificial Intelligence among the 21st new technologies in 2020.


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Power Up Digital Transformation: 10 Technology Trends for IT companies


The commencement of 2020 marks the start of a new year as well as a new decade. According to the IDC, there are ten main trends expected to heat the Internet of Things during this year and beyond. These technology trends will impact the digital transformation of companies all across the globe.

In a recent seminar, the IDC provided IT organizations with tips on how to face the digital-based business transformation with this awaited technological predictions. The IDC aims at helping organizations in the areas of technology, leadership, and value.

Be part of digital future, let's have a look on what is expected on the technology field.


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Alexa Skills and how to develop one for Amazon Echo


By using one of the Amazon Echo products, the Alexa App installed on your phones or any third party device with Amazon Alexa Voice System on it, you can access to a variety of applications to use either at work or at home.

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Serverless Computing and AI in the spotlight during 2019

Cloud computing is already a standard in company initiatives but, as a model of computing, it continues to advance, and these changes have to be taken into consideration when planning the technological projects carried out in this field.

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