Five Trends Set to Define Business Transformation in 2020


At Linke, we have identified the technological trends that will define how companies undergo digital transformation in 2020. Ricardo Casanovas, Chief Technology Officer, stresses how an increasing number of companies are adopting cloud computing in order to be more competitive and agile among a digital context that is rapidly evolving. 

As this happens, increasingly large projects are being deployed throughout these organisations so that they can benefit from the advantages it offers such as system performance optimisation and and wide variety of technologies, such as artificial intelligence or Internet of Things, from their ERP systems and workloads. 

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The trend of adopting cloud computing is set to continue throughout 2020 as organisations look for ways to maximise their investments. According to this forecast, Linke  IT has determined through careful analysis that the following 5 trends will be prioritised by CIO's during next year. Let's take a look: 

1. Everything as a Service

Companies will move towards the "Everything as a Service" (XaaS) model from which any and all technological services can be offered via cloud computing. This will allow companies to modernise their infrastructure. It will also allow them to scale their services much more easily and efficiently thus improving their ability to deliver these digital services to the companies.

2. Automation

Once a company's applications and systems have migrated to the cloud, automation becomes essential. According to our experience, this is so that routine tasks are eliminated from technology departments while the potential of their cloud-based systems grows in flexibility and agility.

3. Integration

There are many different types of cloud computing available and companies choose between them based on the needs of their systems and strategies as they undergo digital transformation. This has imposed a hybrid IT model that needs to be managed with simplicity. 2020 will be a key year for the integration of different environments. Companies will be able to move workloads to the platform that suits them best so that their cloud-based investments generate increased value.

4. Data Centers move to the Cloud

In 2019, most of the critical business applications like management systems migrated to the cloud. In 2020, complete data centres will follow suit. The focus will still be on moving the essential and complete system to the cloud but companies require more agility as they seek to take advantage of technologies like machine learning, big data and analytics and the Internet of Things. The computation requirements will mean that the only cost-effective solution is to move data centres to the cloud.

As cloud consolidation as the preferred model will take place by the end of this year, most cloud providers such as Amazon Web Services will provide and work for solutions in order to respond to emerging trends that could mean improvements in the way companies work and operate.

5. Artificial Intelligence Used to Attract Customers

Those who are developing artificial intelligence units and conversations interfaces have pointed out that improving the user experience will always be a top priority for CIOs. Digital voice assistants will be strongly incorporated into the list of customer interaction channels. At this point, it is recommended that the new channel be integrated into the company's strategy as a whole and with the rest of the company's contact points with its ecosystem.


Cloud computing is here to stay! Enjoy all benefits and power of system deployments in cloud and join the digital transformation.


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