Amazon Connect, the key to digitalising the customer experience


Download the document with all the details about how Madrileña Red de Gas implemented Amazon Connect to improve customer service, reaching 93% service levels

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business people group with  headphones giving support in  help desk office to customers, manager giving training and education instructions

With this document you will learn about:

  • Madrileña Red de Gas context, challenges and results when integrating within its systems area both the contact center part and the interactive voice response.
  • How Linke, AWS Premier Partner with the SAP Competency, has helped Madrileña Red de Gas in this project.
  • Benefits: how promote self-service and to have our customers better informed
  • Future opportunities, how greater automation through the use of RPA and bots or the application of technologies such as machine learning, big data and analytics to the customer experience.